Terms and Conditions
Welcome to SimplyAthletic ("we," "us," or "our"). These Terms and Conditions govern your use of our website located at www.simplyathletic.co (the "Website"), our Sports Injury Rehabilitation, Manual Therapy (Osteopathy, Sports Massage) and Strength and Conditioning services (the "Services"), and any Subscription Plans (the "Subscriptions") we offer. By using our Website, Services or Subscriptions, you agree to these Terms and Conditions. Please read them carefully.
Acceptance of Terms
By accessing our Website or purchasing our Services or Subscriptions, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must not use our Website, Services or Subscriptions.
Services and Subscriptions
In-Person Services: We provide Sports Injury Rehabilitation, Manual Therapy (Osteopathy, Sports Massage) and Strength and Conditioning services in-person.
Online Services: We provide Sports Injury Rehabilitation Plans and Strength and Conditioning Plans online.
Subscription Plans:
We provide in-person and online subscriptions for Strength and Conditioning services.
By subscribing, you agree to pay the subscription fees outlined at the time of purchase.
Subscriptions renew automatically unless cancelled in accordance with our Cancellation Policy.
You are responsible for maintaining accurate payment and account information.
Cancellation & Rescheduling Policy
In-person Services:
Cancellations for or Rescheduling of all in-person appointments made earlier than 48 hours before the appointment will receive a full refund.
Cancellations for or Rescheduling of all in-person appointments made between 24 hours and 48 hours before the appointment will be charged a fee of £25.
Cancellations for or Rescheduling of all in-person appointments made less than 24 hours before the appointment will be non-refundable.
Subscription Plans:
You may cancel your in-person Strength and Conditioning services subscription at any time by emailing us at info@simplyathletic.co or by using the ‘Cancel/Change your Subscription’ button in your original confirmation email.
You may cancel your online Strength and Conditioning services subscription at any time by emailing us at info@simplyathletic.co
To avoid being charged for the next billing cycle, cancellations must be made at least 7 days (1 week) before the renewal date.
Refunds for unused subscription periods are not provided unless required by law.
For questions or issues, contact us at info@simplyathletic.co
Refund Policy
Refunds for unused subscriptions or missed appointments are not provided unless required by law.
If you believe you are entitled to a refund due to an error, please contact us at info@simplyathletic.co
Discount & Referral Scheme
Customers who book a Sports Injury Rehabilitation - Initial Consultation or a Sports Performance - Initial Assessment within 72 hours of their free online call will receive a 30% discount voucher, which will be applied to the original price of the booking.
All individuals who purchase our Generic Programme Subscription will receive 10% off their first month.
Existing customers who refer new clients to SimplyAthletic will receive a 20% discount voucher per client referred, for future bookings or purchases, provided the referred individual books or purchases a paid product. The voucher is applicable to one product per referral. Multiple vouchers cannot be combined for a single product. This does not include referrals for our Generic Programme Subscription.
Individuals referred to SimplyAthletic by an existing customer will receive a 20% discount voucher to use when booking their first Sports Injury Rehabilitation - Initial Consultation, Sports Performance - Initial Assessment or Online Sports Performance Plan. This voucher cannot be applied to our Generic Programme Subscription.
All discounts and vouchers can only be applied once.
Age Restriction
By using our website and services, you affirm that you are at least 18 years of age. If you are under 18, you may only use our services with the consent of a parent or legal guardian. By accessing or using our website, you represent that you have obtained the necessary consent from a parent or guardian. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information.
Disclaimer
The information provided on this website and our social media accounts, including content related to Sports Injury Rehabilitation, Manual Therapy (Osteopathy, Sports Massage) and Strength and Conditioning, is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider before beginning any new fitness or rehabilitation program.
Results may vary based on individual circumstances. Factors such as pre-existing conditions, fitness level, and adherence to the program can affect outcomes. We make no guarantees regarding specific outcomes from using our Services or Subscriptions.
Participating in any of our services carries inherent risks, including the risk of injury. Please click here for further information, the benefits and risks of all our services. By participating in any of our services, you acknowledge and accept these risks.
Intellectual Property
All content on the Website, including text, graphics, images, videos, and trademarks, is owned by or licensed to SimplyAthletic Limited and is protected under UK intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any content without our prior written consent.
Links to Other Websites
Our Website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or take responsibility for the content or practices of these websites. We encourage you to review their terms and conditions and privacy policies.
Exclusions and Limitations
We do not guarantee that the Website, Services or Subscriptions will always be available, error-free, or secure.
To the fullest extent permitted by law, we are not liable for:
Indirect, incidental, or consequential damages.
Loss of data, revenue, or profits arising from your use of the Website, Services or Subscriptions.
Payment Terms
Payments for services and subscriptions must be made using the methods specified on our Website.
All fees are listed in GBP (£) and include applicable taxes unless otherwise stated.
If a payment fails, we may suspend or terminate your access to the Services or Subscriptions until the issue is resolved.
User Obligations
You agree to provide accurate and up-to-date information when registering for an account or booking a service.
You are responsible for maintaining the confidentiality of your account login details.
You agree not to misuse the Website, Services or subscriptions, including but not limited to unauthorized access or disruptive behaviour.
Indemnification
You agree to indemnify and hold harmless SimplyAthletic, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Website or violation of these Terms.
Termination of Access
We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without prior notice. This may occur if you violate any of the terms outlined in these Terms and Conditions, fail to comply with any applicable laws, or engage in conduct that we believe is detrimental to our business or other users.
Upon termination or suspension of your access, you must immediately cease using our services, including any content, materials, or features associated with our website. If you have any outstanding payments or obligations, they will remain due and payable.
We may also terminate or suspend access if we believe, in our sole discretion, that such action is necessary to protect the integrity of our website or services. You may terminate your use of our services at any time by notifying us in writing, although this will not affect any obligations or liabilities incurred prior to termination.
Health and Safety Policy
It is your responsibility to inform us of any pre-existing medical conditions, injuries, or other factors that may affect your ability to participate in our programmes.
We reserve the right to refuse service or require medical clearance if we believe your health or safety may be at risk.
Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or government restrictions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy Reference
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy. By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.
Cookie Policy Reference
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content and ads. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. For more information about how we use cookies and how to manage your preferences, please review our Cookie Policy.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website, Services or Subscriptions constitutes acceptance of the revised Terms.
Feedback and Complaints
If you wish to provide feedback or make a complaint about our services, please refer to our Feedback and Complaint Procedure.
Customer Support
If you need assistance or you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@simplyathletic.co
Phone: +44 7821 167185
Address: Bishopstone, 36 Crescent Road, Worthing, West Sussex, United Kingdom, BN11 1RL
We aim to respond to all enquiries immediately, however, where this could not be achieved, we will respond within 24 hours of an enquiry being made.
Last Updated: 27th December 2024